Your applications and your business are based on fundamental networks, hardware, operating systems, and databases. Problems in these areas will affect your ability to do business, and are therefor critical. Our system is built to allow monitoring of all these basic underlying aspects of your IT environment to provide you with the most accurate view of all the facets critical to your business.

Toolcase's experience in database management and monitoring made clear the interdependencies between this component of the IT infrastructure and all the others. We define the IT infrastructure as Networks, Operating Systems, Applications and Databases. Because these components are interdependent, when there is a service interruption it becomes critical to clearly understand cause and effect. If a user can not access the database, it does not necessarily mean the database is down. In many organizations when a user makes a report, a complex communication process develops when each department attempts to identify the source for their service interruption.

If the problem turns out to be a network issue, those individuals that do not manage the network have wasted their time trying to determine if their portion of the infrastructure was the cause of the database not being accessible. After the event has been resolved there is usually a report that explains why the event happened, but it is all after the fact. It is difficult for management or customers to get real time updates while the event is occurring.